HELP & FAQ
Answers before you order.
Device Dreams makes payment, delivery, tracking, returns and warranty information easy to understand.
How do I place an order?
Choose the exact colour or size, add the item to your cart, enter your Ghana delivery address or select pickup, then submit the checkout. Your order number appears immediately and is also sent through the available notification channels.
How does direct Mobile Money work?
At checkout, send the displayed amount to +233 57 453 6121, then enter the MoMo provider, sender number and transaction reference. Device Dreams checks the payment before processing. We will never ask for your MoMo PIN or OTP.
How is the delivery fee confirmed?
Enter your region, town, area and landmark at checkout. If a delivery rate is not already configured, the order reaches the dashboard and staff confirms the fee with you before payment or dispatch.
Can I pay cash when collecting?
Yes. Cash is accepted only for a confirmed pickup order at Adenta Municipal, Ghana. Wait for the ready-for-pickup message before visiting. Cash on delivery is not offered.
Where is the pickup point?
Device Dreams — Adenta is at Adenta Municipal, Ghana. Contact us before visiting. Contact us before visiting so we can confirm stock and pickup arrangements.
How do I track an order?
Use the Device Dreams order number shown after checkout and verify the phone number or email used for the order. Tracking shows each real status update from received to delivered or ready for pickup.
Are product reviews real?
Only a signed-in customer with a delivered Device Dreams order for that exact product can post a review. We do not add sample customer reviews.
What does the warranty cover?
The warranty period shown on the product is copied into the order and receipt. Keep your order number; for serialized products, Device Dreams may also record the IMEI or serial number for support.
Can I return a product?
Return eligibility depends on the item, condition and the owner-approved returns policy. Contact Device Dreams with your order number, reason and supporting photos before returning anything.
How do I contact Device Dreams?
WhatsApp or call +233 57 453 6121, email atielvison@gmail.com, or visit Device Dreams in Adenta Municipal, Ghana.
